Rio 2016 launched its official ticket resale programme on Thursday (1 October), enabling Brazilian residents who have bought Olympic Games tickets that they can no longer use to resell them in a secure manner.

The online service is the only official resale facility and seeks to ensure that unwanted tickets will be resold to genuine fans at a fair price. As well as combating the illegal sale of tickets on the black market, the service will provide new opportunities for fans to buy tickets for events that had previously sold out.

Once a ticket is resold through the programme, the seller will receive a full refund via the same format through which they paid.

Only tickets bought on the official Rio 2016 tickets page – which is only open to residents of Brazil – are eligible for the ticket resale programme. Non-residents of Brazil can buy tickets through the authorised ticket reseller (ATR) for their country and should contact their ATR if they have unwanted tickets.

Find out who is the authorised ticket reseller in your country

The official ticket resale programme will continue until the end of the Games and the process is simple, quick and secure. Click here for a step-by-step guide to the process.

Anyone who has doubts about the process can enter into contact with Rio 2016 on this email: sac@tkhelp.rio2016.com.